Symba Global Support will set up and configure your products according to your organization’s needs. You will receive setup details, including URLs, credentials, and any specific configuration information.
Use the links in the sidebar to access product documentation. If you encounter any issues, don't hesitate to contact our support team!
Two separate environments will be set up for your organization:
The production environment is the main environment that you will use to support your daily operations. It contains all your up-to-date data and is backed up daily.
The staging environment can be used to test new versions of the software, try out new configurations, or investigate specific scenarios. Because of its nature, it will not be as stable as the production environment, and it should not be used for operational tasks. It is also not connected to payment service providers. This means you can try out transactions without actually impacting any real-world account.
On request, Symba Global Support can copy the data from the production environment to the staging environment (also referred to as cloning the data).
Symba Portal is your main entry point for all Symba Global products. It allows you to manage users and configuration across all products.
Symba Microbanking provides all the functionality you need to manage your client and loan portfolio.
Symba Payments allows you to disburse loans, track repayments and securely manage all financial transactions.
Symba Messaging enables you to send notifications, alerts, and messages to clients through various channels.