When a message fails to deliver, you can retry sending it directly from the Messages list without needing to recreate the message.

Prerequisites

Log in to Symba Portal with a user account that is authorized to retry messages.

Steps

• In the navigation menu, click "Messages"
• Locate the failed message in the list. You can use the Status filter and select "Failed" to narrow the results
• Click the retry button in the message row
• The message is immediately resubmitted to the messaging provider
• The status updates in the row once the retry attempt completes

After retrying

The message status updates based on the retry outcome:

• Sent: The message was successfully submitted to the provider
• Delivered: The provider confirmed delivery to the recipient
• Failed: The retry attempt also failed. Check the status tooltip for the error details

Tips

• Only messages with a "Failed" status can be retried
• The retry uses the same recipient, content, and provider as the original message
• If a message repeatedly fails, check the error details in the status tooltip and verify that the messaging integration is correctly configured

Related Topics

• Viewing messages
• Authentication