Symba Messaging provides flexible SMS sending capabilities, allowing you to send messages to individual clients, groups of clients, or any phone number.

SMS Message Types

You can send SMS messages in three ways:

• Send SMS to Client - Send a message to a specific Microbanking client
• Send SMS to Group - Send a message to all active members in a Microbanking group

SMS Encoding and Costs

Messages are automatically encoded using the most efficient format:

• GSM-7 encoding: Used for standard characters (letters, numbers, basic punctuation)

  • Single message: up to 160 characters
  • Multi-part messages: 153 characters per part
  • Extended characters (^{}[~]|\€) count as 2 characters

• Unicode encoding: Used when message contains special characters or emojis

  • Single message: up to 70 characters
  • Multi-part messages: 67 characters per part

The message field displays real-time encoding information and the number of message parts that will be sent. Multi-part messages are charged as multiple SMS.

Prerequisites

To send SMS messages, you need:

• Log in to Symba Portal with appropriate authorization
• At least one enabled SMS integration configured by your administrator

Authorization Requirements

Different authorizations are required depending on the message type:

• Send SMS to Client: Requires "Send Client Message" authorization
• Send SMS to Group: Requires "Send Group Message" authorization
• Send SMS: Requires appropriate messaging authorization

Related Topics

• Viewing Messages
• Symba Microbanking Clients
• Symba Microbanking Groups