Reset a client's Symba USSD security code when it is forgotten, compromised, or locked after 3 unsuccessful login attempts.

Prerequisites

• Verify the client's identity according to the organization's procedure
• Log in to Symba Portal with a user account that is authorized to reset client security codes

Steps

• In the navigation menu, click "Payments"
• Click "Client Security Codes"
• Enter the client's numeric Client ID
• Click "Show"
• Click "Reset Security Code"
• Confirm "Reset Security Code"
• Verify that Symba Portal reports that the new code was sent by SMS

The previous security code is invalidated, the unsuccessful-attempt counter is cleared, and the new code becomes active.

Related Topics

• Creating security codes
• Symba USSD emulator
• Symba Microbanking clients