Collection of loan repayments can be either in cash or through a self-service model, where the client (borrower) can transfer loan repayments using mobile money.

Topics

• Cash repayments - Process cash repayments at your location
• Mobile repayments - Self-service mobile money repayments via USSD
• Charges - Collect payment for client charges
• Monitoring - View and track repayment transaction status
• Cancelling repayments - Cancel pending or in-progress repayments
• Refreshing status - Manually refresh mobile money transaction status
• Resolving stuck collections - Manually resolve collections that are in an unclear state