Withdrawals from savings accounts can be processed either in cash (initiated from the Symba Portal) or through USSD where clients can transfer money from their savings accounts into their mobile wallet (not available yet).

Topics

• Cash withdrawals - Process cash withdrawals at your location (initiated from Symba Portal)
• Mobile money withdrawals - Electronic transfers to mobile money accounts (initiated from USSD or from Symba Portal)
• Monitoring - View and track withdrawal transaction status
• Cancelling withdrawals - Cancel pending or in-progress withdrawals
• Refreshing status - Manually refresh mobile money transaction status
• Resolving stuck withdrawals - Manually resolve withdrawals with unclear status