Cash repayments allow you to collect loan repayments in person and record them in the system.

How it works

Cash repayments use a Provider-First approach for incoming money:

1. You collect the physical cash from the client
2. You confirm the cash repayment in the system
3. The repayment is recorded in Microbanking

This approach ensures that money is received BEFORE it's recorded in the account.

Process

• Log in to Symba Payments with a user who is authorized to collect cash repayments.
• In Symba Payments, click the 'Collection' menu item in the sidebar.
• Click the 'Create Cash Repayment' button.
• Enter the loan account number and click the 'Search' button.
• Select the correct loan account.
• Optionally, check one or more periods to repay, as a convenient way to calculate the repayment amount.
• Review and if necessary adjust the repayment amount and click the 'Next' button.
• Review the information and collect the money. When done, press the 'Confirm Cash Repayment' button.

The transaction will be shown in the 'Recent repayments' table.

What can go wrong

Cash repayments rarely get stuck because the confirmation is immediate. However, if recording in Microbanking fails after you've confirmed receiving cash, the transaction will be marked as "stuck". This is a CRITICAL scenario because you've received the client's money but it hasn't been recorded in their loan account.

If this happens:

• Do NOT accept the cash payment again
• Resolve the stuck transaction by marking it as succeeded
• If resolution fails, contact Symba Global Support immediately

Related Topics

• Mobile repayments
• Resolving stuck collections
• Collection