Before clients can access USSD functionality, they need a 6-digit security code. Security codes are created by authorized staff and sent to the client.

Prerequisites

• The client must be active in Symba Microbanking
• Log in to Symba Portal with a user account that is authorized to create client security codes

Steps

• In the navigation menu, click on "Payments"
• Click "USSD Emulator"
• In the Security Codes section, search for the client by name or ID
• Click on the client's name to view their details
• Click the "Create Security Code" button
• A 6-digit security code is automatically generated and displayed
• Important: Copy this code immediately - it will only be shown once
• Send the security code to the client securely (SMS, in person, etc.)
• Click "Done" to confirm

The security code is now active and the client can use it to access USSD.

Security code requirements

• 6-digit numeric code
• Automatically generated for security
• Shown only once at creation
• Hashed before storage (never stored in plain text)

What to tell the client

Inform the client:

• Their security code (6 digits)
• The USSD code to dial (e.g., *123#)
• Keep the code secure and memorized
• Do not share the code with anyone
• Contact you if they forget the code or after 3 unsuccessful attempts

Next steps

The client can now dial the USSD code and authenticate with their security code to access their account information.

Related Topics

• Resetting security codes
• USSD Emulator
• Clients