Security codes need to be reset when a client forgets their code or after 3 unsuccessful login attempts which locks the account.

Prerequisites

• The client has a security code that needs to be reset
• Log in to Symba Portal with a user account that is authorized to reset client security codes

Steps

• In the navigation menu, click on "Payments"
• Click "USSD Emulator"
• In the Security Codes section, search for the client by name or ID
• Click on the client's name to view their details
• Click the "Reset Security Code" button
• A new 6-digit security code is automatically generated and displayed
• Important: Copy this code immediately - it will only be shown once
• Send the new security code to the client securely (SMS, in person, etc.)
• Click "Done" to confirm

The old security code is invalidated and the new code is now active. The unsuccessful login counter is also reset to zero.

When to reset a security code

Reset a security code when:

• The client forgets their security code
• The account is locked after 3 unsuccessful login attempts
• The client suspects their code has been compromised
• The client requests a code change for security reasons

Security considerations

• Verify the client's identity before resetting their code
• Use a secure channel to send the new code to the client
• Document the reset in case of audit requirements
• Inform the client that the old code no longer works

Related Topics

• Creating security codes
• USSD Emulator
• Clients