Mobile money withdrawals allow clients to receive funds directly to their mobile money account through electronic transfer (disbursement).

Withdrawal through Symba USSD

When a mobile money withdrawal is initiated through Symba USSD:

• The withdrawal is automatically deducted from the savings account in Symba Microbanking
• A withdrawal record is created with 'in progress' status
• The mobile money provider processes the transfer to the client's mobile money account
• When the transfer completes, the withdrawal status changes to 'succeeded'
• If the receiving phone number does not belong to the individual account owner, the receiver gets an SMS that includes the account owner's client or group name
• IF the transfer fails, the withdrawal is reverted in the savings account in Symba Microbanking, and the withdrawal status changes to 'failed'

Withdrawal through Symba Portal

• Log in to Symba Payments with a user who is authorized to process electronic withdrawals.
• In Symba Payments, click the 'Withdrawal' menu item in the sidebar.
• Click the 'Withdrawal' button.
• Choose the 'Mobile Money' payment method
• Enter the savings account number and click the 'Search' button.
• Select the correct savings account.
• Enter the withdrawal amount (cannot exceed the available balance) and verify, adjust or fill in the phone number.
• Review the information carefully. When done, press the 'Transfer Mobile Money Payment' button.

The transaction will be shown in the 'Recent withdrawals' table with a status of 'succeeded'.

If the receiving phone number does not belong to the individual account owner, the receiver gets an SMS that includes the account owner's client or group name.

Other Symba Portal functionality

In the Symba Payments portal, you can:

• Monitor all withdrawals, including mobile money withdrawals
• Refresh status to get the latest status from the mobile money provider
• Cancel pending or in-progress mobile money withdrawals if needed
• Resolve stuck withdrawals with unclear status manually

To access these features:

• Log in to Symba Payments with a user who is authorized to process withdrawals.
• In Symba Payments, click the 'Withdrawal' menu item in the sidebar.
• The 'Recent withdrawals' section will show all withdrawals, including those initiated through external channels.

To initiate withdrawals directly from the portal, use cash withdrawals instead.