Documentation

Mobile money withdrawals

Mobile money withdrawals allow clients to receive funds directly to their mobile money account through electronic transfer (disbursement).

Withrawal through USSD

When a mobile money withdrawal is initiated through USSD:

  • The withdrawal is automatically deducted from the savings account in Symba Microbanking
  • A withdrawal record is created with 'in progress' status
  • The mobile money provider processes the transfer to the client's mobile money account
  • When the transfer completes, the withdrawal status changes to 'succeeded'
  • IF the transfer fails, the withdrawal is reverted in the savings account in Symba Microbanking, and the withdrawal status changes to 'failed'

Withrawal through Symba Portal

  • Log in to Symba Payments with a user who is authorized to process electronic withdrawals.
  • In Symba Payments, click the 'Withdrawal' menu item in the sidebar.
  • Click the 'Withdrawal' button.
  • Choose the 'Mobile Money' payment method
  • Enter the savings account number and click the 'Search' button.
  • Select the correct savings account.
  • Enter the withdrawal amount (cannot exceed the available balance) and verify, adjust or fill in the phone number.
  • Review the information carefully. When done, press the 'Transfer Mobile Money Payment' button.

The transaction will be shown in the 'Recent withdrawals' table with a status of 'succeeded'.

Other Symba Portal functionality

In the Symba Payments portal, you can:

To access these features:

  • Log in to Symba Payments with a user who is authorized to process withdrawals.
  • In Symba Payments, click the 'Withdrawal' menu item in the sidebar.
  • The 'Recent withdrawals' section will show all withdrawals, including those initiated through external channels.

To initiate withdrawals directly from the portal, use cash withdrawals instead.