Depending on your organization's configuration, you may be able to disable Two-Factor Authentication on your account. If Two-Factor Authentication is required by your organization, this option will not be available.

Prerequisites

• Access to your Symba Portal account
• Two-Factor Authentication must be currently enabled
• Your organization must allow disabling Two-Factor Authentication (not all organizations permit this)

Steps

• Log in to Symba Portal with your username and password.
• Enter the verification code from your authenticator app.
• Click your name in the top-right corner, then click Profile.
• If the Disable Two-Factor Authentication button is visible, your organization allows disabling Two-Factor Authentication. If the button is not visible, Two-Factor Authentication is required and cannot be disabled.
• Click the Disable Two-Factor Authentication button.
• Click Confirm in the dialog.

Two-Factor Authentication is now disabled on your account. You can delete the entry from your authenticator app. The next time you log in, you will only need to enter your username and password.

If the Disable button is not visible

If you don't see the Disable Two-Factor Authentication button, your organization requires Two-Factor Authentication for security. In this case:

• You can only reset your Two-Factor Authentication to set it up with a different device
• Contact Symba Global Support if you have questions about your organization's security requirements

Related Topics

• Two-Factor Authentication
• Setting up Two-Factor Authentication
• Resetting Two-Factor Authentication