A loan rescheduling request is submitted from the loan account when a client's repayment schedule needs to be modified. The request goes to the checker inbox for review by an authorized supervisor.

Prerequisites

• A disbursed and active loan account
• Log in to Symba Microbanking with a user account that is authorized to request loan rescheduling

Steps

• Navigate to the client's loan account
• Click the icon in the loan account header
• Select "More" → "Reschedule"
• Fill in the rescheduling form:
  • Reschedule from Installment On: the installment date from which the new schedule applies
  • Reschedule Reason: select a reason from the list
  • Submitted On: the date the request is submitted (defaults to today)
  • Reschedule Reason Comment: optional free-text note
  • Installment Rescheduled To: the new date for the rescheduled installments
• Click "Submit" to send the request for review

The rescheduling request appears in the checker inbox under "Reschedule Loan" pending approval.

Related Topics

• Approving rescheduling
• Rejecting rescheduling
• Loan Rescheduling
• Loans