As an administrator, you can completely reset a user's credentials if they have lost access to their account, forgotten their password, or are experiencing issues with Two-Factor Authentication.

When you reset a user's credentials, their Symba Portal account is deleted and recreated with the same username. The user will receive a new temporary password via email and will need to set up Two-Factor Authentication again if it's required by your organization.

Important: This action cannot be undone. The user will lose their current password and all authentication settings, but their group memberships (roles and permissions) will be preserved.

Prerequisites

• Log in to Symba Portal with a user account that has permission to manage users

Steps

• Navigate to Admin > Users from the main menu.
• Find the user whose credentials you want to reset in the users table.
• Click the three-dot menu (⋮) at the end of the user's row.
• Click Reset Credentials from the menu.
• Read the confirmation dialog carefully - it will show the user's email address where the temporary password will be sent.
• Click Reset Credentials in the dialog to proceed.

The user's credentials have been reset. They will receive an email with a temporary password at their registered email address. They must use this temporary password to log in and will be required to set a new password. Depending on your organization's configuration, they may also be required to set up Two-Factor Authentication.

What happens next

• The user receives an email with a temporary password
• The user logs in with their username and the temporary password
• The user is prompted to set a new password
• If Two-Factor Authentication is required, the user sets it up with their authenticator app
• The user can then access their account normally

Common use cases

User lost their phone: Reset their credentials so they can log in with a new temporary password and set up Two-Factor Authentication on their new device.

User forgotten password and lost MFA access: Reset their credentials to provide a fresh start with both password and Two-Factor Authentication.

User locked out: Reset their credentials to restore access when other recovery methods have failed.

Testing: Reset credentials for test accounts to verify the complete onboarding flow.

Related Topics

• Managing users
• Two-Factor Authentication
• Setting up Two-Factor Authentication
• Resetting Two-Factor Authentication